FREE SHIPPING & RETURNS ON ALL U.S. ORDERS
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Free Ground Shipping

Free shipping is available on all U.S. orders.

All U.S. orders will be shipped with 2-3 business day delivery via UPS (this begins with the first business day once the order is placed).  This policy does not include orders shipping to Alaska, Hawaii, and Puerto Rico.

What shipping options are offered by Mercy & Loyal?

Within the United States, the following shipping methods are available:

Standard shipping (3 – 5 business days within the Continental U.S.) via UPS = Free

2 business day shipping via UPS = $20

Overnight shipping (does not include weekends) via UPS = $30

Will I be alerted when my order has been shipped?

Yes, customers will receive an email notification when their order has been shipped.

The email notification will include all pertinent information about an order, including a tracking number and a link where the package can be tracked online.

Does Mercy & Loyal offer shipping to P.O. boxes or APO/FPO addresses?

Yes, we offer shipping to APO/FPO addresses.

What is Mercy & Loyal’s return policy?

Mercy & Loyal is committed to your satisfaction.  We are happy to offer a return for an item within 30 days of receipt provided the item is in its original condition and all tags are still attached.  A refund for a transaction will be issued per the original payment form.  Items that are purchased on sale at a discount of more than 40 percent are deemed a final sale and not eligible for return.

Gift card purchases are not eligible for a refund.

Where should a return be shipped?

If an order is eligible to be returned, a pre-paid UPS ground label will be provided in the original package.  Customers are required to provide information regarding the reason for the return on the return section of the packing slip.  Place the packing slip inside the box along with the item(s) to be returned.  Affix the label to the outside of the box to be shipped and simply drop the package off at any location that accepts UPS packages.  Do not forget to include the packing slip with the completed return section—this must be placed in the box.

All returns are to be shipped to 5901 S. Eastern Avenue.  Commerce, CA 90040

How should a return be shipped?

In order for the processing of a return to be expedited as quickly as possible, it is necessary to fill out the return section of the original packing slip and state the reason for the return.  Then, place all items in their original packaging into an envelope mailer or other secure shipping box. Customers should use the pre-paid return label by peeling this off and placing it on the outside of the package. Drop the package off at any location that offers UPS shipping.

How long does it take to receive a refund via credit card?

Typical shipping time for a return to be received by the Mercy & Loyal warehouse usually takes at least 7 business days.  Once the return has been received and processed, customers will receive an email notification.  Once the return is processed, it is necessary to allow up to 7 – 10 days for the refund to appear on your bank account or credit card statement.  This is due to different processing times per individual financial institutions.

Does Mercy & Loyal offer a price match policy?

Yes, should the price of an item change within 7 days of the purchase Mercy & Loyal is happy to offer a price match.

How can a gift be returned to Mercy & Loyal?

Gift returns and exchanges can be handled by emailing support@mercy-loyal.com 

If you have any other questions regarding shipping and returns through Mercy & Loyal, please do not hesitate to contact us.

We are happy to assist you with any questions or concerns.